Returns & Refund Policy
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all accessories and components.
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Show no signs of misuse, damage or alteration.
Please contact us before returning any item.
Change of Mind (Cooling-Off Period)
Under the UK Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods without providing a reason.
After notifying us, you will have another 14 days to return the item.
The customer is responsible for the return shipping costs unless the item is faulty or incorrect.
Damaged, Defective or Incorrect Items
If your order arrives:
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Damaged
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Defective
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Incorrect
Please contact us within 48 hours of delivery.
Include:
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Your order number.
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Photos of the product.
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Photos of the packaging.
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A brief description of the issue.
Once approved, we will provide either:
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A replacement.
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A full refund.
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Another suitable solution at no additional cost.
Non-Returnable Items
The following items cannot be returned:
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Items damaged through misuse or improper installation.
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Products returned without original packaging.
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Products showing signs of use beyond reasonable inspection.
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Gift cards (if applicable).
Refund Process
Once your returned item is received and inspected, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are:
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Defective.
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Damaged.
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Incorrect.
If you require an exchange, please contact our customer support team.
Return Shipping
Unless the product is faulty or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it will fall under our standard return policy.
Contact Us
Email:decorzen-shop@hotmail.com
Website: www.decorzenshop.com
We aim to respond to all enquiries within 24–48 business hours.